In an industry that can traditionally be reluctant to embrace technological change, it's companies like Hammerkompaniet AS that dare to challenge the norm. This well-publicized carpentry and joinery company in Oslo has recently taken another step into the digital world with Proptly.

Overcoming the Communication Challenges

As many in the industry will confirm, inquiries are more than just a matter of responding. It's about coordinating, planning and ensuring that the customer is not only heard, but also has their needs met.

"Keeping track of inquiries and scheduling inspections can be like navigating a maze. It's easy to lose the overview, which can lead to potentially missing out on important assignments or responding to customers at irregular intervals," says Mathias Syvertsen Gaustad, General Manager at Hammerkompaniet AS

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Hammerkompaniet's New Tool for Efficiency

With Proptly's platform, many of these challenges were overcome. Hammerkompaniet AS could now consolidate all customer inquiries in one place, drastically reducing the risk of lost or translated messages.

"Being able to arrange site visits, discuss quotes, document decisions and even sign contracts digitally is a game-changer. Not only are we more organized, but the whole customer experience has improved," says Mathias.

Technology makes the difference

After implementing Proptly, Hammerkompaniet began to notice a marked improvement. "We have seen a decrease in misunderstandings and miscommunication. This is mainly due to the centralized communication Proptly offers," Mathias points out.

The Step Towards a Modern Craft World

Despite initial hesitation, the transition to Proptly for Hammerkompaniet has proved to be a great success. It shows that even traditional industries can flourish with the right technology and adaptability.

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