Introduction

In a highly competitive ecosystem of artisans and the businesses that depend on them, staying ahead of the game is crucial to success. At Proptly, we noticed that craftsmen and their collaborating businesses often struggled with communication, project management and order tracking. This ignited the spark to create a platform that could streamline these processes, improve efficiency and, ultimately, increase customer satisfaction.

In this blog post, we'll dive into the motivation behind the creation of Proptly and explore how our two main products are designed to revolutionize the way craftsmen and the businesses that rely on them work together.

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The challenges craftsmen and their partners face

It has become an established consensus that craft businesses often struggle to manage incoming requests, communicate with customers and subcontractors, create quotes and contracts and coordinate schedules. Administration that steals billable time, but is necessary to avoid lost opportunities, project delays and dissatisfied customers.

On the other hand, companies that generate significant volumes of orders or leads for craftsmen are often in important segments that offer sustainable products such as solar cells, heating, electric car charging - in short, products and services that enable Ola and Kari Normann to increase the energy efficiency of their own home or larger property and, consequently, obtain cheaper financing and reduce emissions. Some would say that's important! The interaction between these types of companies and craftsmen is currently characterized by a lack of insight, control and consequently ownership of their own customer journey for these companies.

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Proptly's birth

To address these challenges, we developed Proptly, a platform that simplifies the collaboration process and strengthens communication between craftsmen and their partners. Our two main products, the sales and communication platform and the order platform, are designed to meet the unique needs of craftsmen and collaborating businesses.

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Handweaver's sales and communication platform

Our craftsman sales platform is tailor-made for project managers in craftsman companies. By creating the first bespoke CRM system for craft businesses with accompanying sales and communication tools, the platform simplifies the process of acquiring, managing and retaining customers, while ensuring timely and efficient project delivery. It offers streamlined request management, centralized communication, planning and scheduling tools, quote and contract management, subcontractor collaboration, decision-making tools and an enhanced customer experience through a dedicated customer portal. Here
radically differentiates itself towards the end customer compared to competitors.

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Partner order platform

Our order platform is designed for companies that use craftsmen as part of their delivery model. It provides full control over the routing of orders to installers, which we see from working closely with the industry is key to ensuring efficient order management and a smooth and streamlined process from sales to installation and completion.

One of the key benefits of Proptly's platform is the wealth of data it generates. By gathering valuable information about different processes, our platform enables businesses to make informed decisions, measure the effectiveness of strategy and optimize operations to scale up their sales processes.

Both our products are fully integrated, and all orders generated in the order platform naturally end up directly in the sales platform of the craft company. The benefits for the craft business are that all other customer inquiries are also received in the same platform, and not just those from our order platform. In other words, you will only have one place to deal with when following up order/customer inquiries where all end customers have digital customer follow-up every time.

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A solid network of digital and forward-thinking craftsmen

At Proptly, we recognize the importance of having a reliable network of skilled craftsmen. That's why we've built a strong community of digital and forward-thinking professionals who are dedicated to delivering premium services. By connecting businesses to our network of craftsmen, we help them offer even greater value to their customers

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Conclusion

At Proptly, our vision is to transform the way craftsmen and businesses collaborate with the end customer, ensuring a more efficient and satisfying experience for all parties involved. Our products provide the necessary tools for craftsmen and businesses to optimize operations and create new expectations for customer experiences when people do something as important as upgrading their homes and properties

Get in touch with us today to learn more about Proptly and how our platform can transform your business.

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